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Industry News

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Showing 1 to 20 of 49 News Items for the last 5 weeks

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Imperva Says Social Networking Sites Need to Take More Responsibility On User Security Issues
Responding to reports that Microsoft, Facebook and Twitter seniors are blaming weak passwords for the ongoing security problems of social networking sites, Imperva says that social networking sites need to take more responsibility for steering users in the direction of stronger passwords.
Date and Time Posted: March 18, 2010 2:32:00 PM EST

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Napatech supports Windows 7
Napatech supports Windows 7
Date and Time Posted: March 18, 2010 2:11:00 PM EST

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Altitude uCI Is the "Contact Centre Product of the Year 2010” in the UK
Altitude Software’s solution is the best contact centre suite in the UK according to readers of the "Network Computing" magazine
Date and Time Posted: March 18, 2010 2:04:00 PM EST

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ISACA Denmark To Spend Its Silver Anniversary In The Cloud
ISACA Denmark To Spend Its Silver Anniversary In The Cloud
Date and Time Posted: March 18, 2010 2:01:00 PM EST

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MicroAutomation and Convergys Announce Alliance
Convergys Corporation has announced that it has formed a new, non-exclusive alliance with MicroAutomation, a provider of call center solutions that focus on enhancing the caller experience.
Date and Time Posted: March 18, 2010 1:53:00 PM EST

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ECM Company, Oceanus, Pushes Ahead With Global Expansion
Oceanus announces acquisition of Australian company Erilis, to expand their operational footprint into Asia Pacific
Date and Time Posted: March 17, 2010 1:50:00 PM EST

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Telcos & Utilities Recognise Importance of Loyalty Schemes During Recession
The latest report from database marketing and customer insight firm GI Insight reveals the importance of loyalty schemes to telecoms and utility firms in the recession.
Date and Time Posted: March 17, 2010 1:46:00 PM EST

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Global Paper Group Reports Benefits Through Real-Time CRM Solution
STORA ENSO SIGNS SIX-FIGURE DEAL WITH SYNGRO TO CONTINUE ROLL-OUT OF INDUSTRY-LEADING CUSTOMER FEEDBACK PROGRAMME
Date and Time Posted: March 16, 2010 1:51:00 PM EST

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TechExcel Announces ServiceWise and CustomerWise 8.5
Rushcliffe Borough Council awards tender to Telephonetics VIP for the revolutionary ContactCentre 59R that combines automation with live operators in one seamless application.
Date and Time Posted: March 16, 2010 1:47:00 PM EST

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Malware Analysis and Remediation for Financial Institutions
New Service Performs Remote Forensic Investigation on Customer Machines to Detect Source of Fraud and Mitigate Future Attacks
Date and Time Posted: March 16, 2010 1:38:00 PM EST

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HSBC Breach – experts say embrace privileged user account security 2.0
Reports that the Swiss regulator FINMA is investigating the theft of data on up 24,000 private clients of the Geneva private bank of HSBC Holdings has been met with astonishment by Cyber-Ark, the data security specialist.
Date and Time Posted: March 12, 2010 2:14:00 PM EST

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Private Mobile Network provides GSM coverage at Remote Site
Hunting Energy Services enhance communications at its storage facility
Date and Time Posted: March 9, 2010 1:34:00 PM EST

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SDL Receives Top Content Management Award
Award Solidifies SDL’s Position in Content Management Sector
Date and Time Posted: March 8, 2010 2:42:00 PM EST

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Telephonetics Wins Odeon-UCI Cinemas Multi-Year Contract
Telephonetics PLC,thespeech automation anddata integrationspecialist, announces today thesigning of an extension to its multi-million pound contract with Odeon-UCI Cinemas for provision of its MovieLINE(R) automatic speech
Date and Time Posted: March 8, 2010 2:39:00 PM EST

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ComputerTel and Obsidian Wireless Announce Partnership
ComputerTel, providers of Call Recording and Quality Monitoring software are today announcing a partnership with Mobile Call Recording specialists Obsidian Wireless.
Date and Time Posted: March 8, 2010 2:32:00 PM EST

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Republic Manages Largest Ever Christmas Customer Service Peak With Eptica
Only 6.7% of Web self-service users send email and email first contact resolution increases to 90%
Date and Time Posted: March 8, 2010 2:28:00 PM EST

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Jacada Insight Delivers Advanced Analytics for Contact Centre Market
New solution allows contact centres to effectively measure and monitor customer experience in real time, via unified desktop interface.
Date and Time Posted: March 8, 2010 2:22:00 PM EST

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Tufin Delivers Best-In-Class Risk Report And Advanced Security Workflow Capabilities With Tufin Security Suite (TSS) 5.1
New Security Score Offers Snapshot of Firewall Risk and Compliance Posture; Updated PCI-DSS Reports and Complex Workflow Automation Round Out New Release
Date and Time Posted: March 8, 2010 2:16:00 PM EST

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NextiraOne achieves Cisco Channel Customer Satisfaction Excellence
NextiraOne, Europe’s leading expert in communications services, has been named by Cisco Systems as achieving Cisco Channel Customer Satisfaction Excellence in the United Kingdom. Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program
Date and Time Posted: March 3, 2010 1:42:00 PM EST

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SDL Changes the Game with Translation Memory for Everyone
Extensions to SDL’s Language Technologies solution expands the supply chain, enables developer access to SDL Trados Studio and provides additional automated translation functionality
Date and Time Posted: March 3, 2010 1:38:00 PM EST

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