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Welcome to the Training Channel



Welcome to the Training Channel – your place to come to share ideas and learn best practices. Read articles, news, case studies and more about training and how other trainers have accomplished success!

Training Articles

• Training In The Contact Center
• Training In The Contact Center
• Training In The Contact Center
• A Day in the Life of a Contact Center Trainer
• Benchmarking Your Contact Center Performance
 

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Training News

•Samsung Opens MENA Product Training Centre
•Bodhtree Expands Partnership with Salesforce.com
•U.S. Consumers Do Not Like Dealing with Foreign Telephone Agents, Says CFI
•Youth Information and Contact Centre Empowers Youth in Afghan Mountains
•QPC to support Middle East Skills Development Initiatives
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Training Case Studies

• Percall
• Evergreen Professional Recoveries
• Air Products
• National City Mortgage
• Convergys
 

Training Research

•What Areas Are Included In Training For Supervisors?
•What Areas Are Included In Training For Managers?
•What Areas Are Included In Training For Agents?
•Training In The Contact Center
•Survey Shows Alarming Figures On Ways People Will Try To Keep Their Jobs In This Tough Economic…
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Training Videos

Nick Culverwell - Sr. Management Consultant, Contact Centre Consulting, Telus
Video Interview: Jane Owen, Sales Director, Skillsarena
Video Interview: Tracy Laycock, General Manager, PHONE PRO
Video Interview: Stephen Thurston, Director, Business Systems UK at Call Centre Expo
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