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Welcome to the Technology Channel



Welcome to the technology Channel. The place for all your technology needs. Here you will find hundreds of articles, case studies, news and more regarding current and emerging technologies to help you improve productivity, reduce cost and enhance customer service.

Technology Articles

• Are You Ready to Serve the Now Generation?
• Workforce Optimization Technologies
• Dramatically Reducing Total Email Response Time
• Eliminating Data Wastage to Protect Brand and Boost ROI
• Nine Critical Functions of Workforce Management Software
 

Technology Sponsors

Pipkins Inc.
Pipkins Inc., founded in 1982, is a supplier of workforce management software and services...
 
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OPEX Hosting is a specialist provider of telephony and ‘virtual contact centre’ solutions....
 
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Technology News

•RingCube Technologies Adds BPO and Contact Center Expert to Team
•Internap Enables ecenta's New Hosted Contact Center Solution Driven by SAP
•Verint Systems Granted U.S. Patent on Call Center IP Recording
•Maximizer CRM 11 Team Edition released across Europe
•Church & Crawford Orexis Solutions Positioned to Offer True Mobile Solution
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Technology Case Studies

• Do more with your Recordings
• Home-Based Agents Don't Degrade Quality
• NIXXIS
• iSOFT
• CE Electric
 

Technology Research

•Watch What Your Customers Are Tweeting About
•US Contact Centers Spend Over $12bn Each Year Asking Customers To Identify Themselves
•Cutting Edge Technology Or Behind The Times?
•New Study Highlights Barriers To Widespread Adoption Of Effective Customer Retention Strategies…
•Planning For CRM Upgrades
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Technology Videos

Mario Lopez, Transactel
Gary Holland, Vice-President EMEA Region, Merced Systems
Chris Thomason, Sales Director, SmartPoint
Paul Clark, Sales And Marketing Director UK And Ireland, Plantronics
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