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Welcome to the Quality Channel



Welcome to the Quality Channel. Your place for articles, case studies, news and more about quality. This is where you get ideas about the latest technologies and practices to help you raise the quality bar in your center.

Quality Articles

• Integrating Quality Management and Workforce Management in Contact Centers
• Training In The Contact Center
• Quality Management for Financial Contact Centers
• Benchmarking Your Contact Center Performance
• Are the different channels queued, treated, routed, and reported on by one system or do you use…
 

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CallCopy Inc.
CallCopy is a provider of Contact Center Software Solutions. Its key offering is the Call...
 
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VPI is a premier provider of integrated call recording, quality management, and analytics-...
 
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Quality News

•VoltDelta Hosted Infrastructure TL9000 Release 5 Certified
•Envision Announces 2010 Customer Excellence Award Winners
•CSI Releases Integrated Speech Analytics Technologies With Quality Monitoring Solution
•Service Speaks: Canadians Willing to Spend 7% More for Premium Treatment
•Stage Set For The Best in the Contact Center World to WOW and Share BEST PRACTICES
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Quality Case Studies

• Do more with your Recordings
• CabCALL
• Telerx
• Advanced Call Center Technologies
• Intellis
 

Quality Research

•eGain Communications Corporation Publishes Its 2008 International Benchmarking Report For The…
• Quality Management/Liability Recording Market Reaches Record $2.39 Billion
•Contact Centre Empathy And Advocacy Standards Are Falling According To New UK Consumer Research
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Quality Videos

Craig Lakey, Vice-President Of Marketing, CallMiner
Martin Roberts, Vice-President Of Marketing & Business Development, EMEA, NIC…
Video Interview: Robert Wint - Marketing Director, Verint at Call Centre Expo
Video Interview: Paul Manyweathers of ASC
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