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Welcome to the Outsourcing Channel

Welcome to the Outsourcing Channel. Interested in outsourcing? Already outsourcing? Read articles and more about outsourcing and getting more value. We cover near-shore and offshore outsourcing.


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Outsourcing Articles

• Customer Service - Exclusive Interview
• Benchmarking Your Contact Center Performance
• Are the different channels queued, treated, routed, and reported on by one system or do you use…
• What is the one decision you have made as a leader that has the most dramatic increase in custo…
• If there is one thing you could change in your center in 2010, what would it be and why?
 

Outsourcing Sponsors

Blue Ocean Contact Centers
Blue Ocean Contact Centers is an award-winning provider of contact center services. Since...
 
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Outsourcing News

•Ohio Ban: Infosys Expresses Concern
•US Gov Who Backed TCS, Terms Outsourcing 'Risky'
•Australian Outsourcing Outfit to Expand Local Operations
•Shopper's Star
•Firstsource Inks 5-year Outsourcing Partnership with Axis Bank
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Outsourcing Case Studies

• Sappi Fine Paper
• Telerx
• arvato services group
• Proximedia
• Sitel
 

Outsourcing Research

•Suggestion Boxes And Feedback To Management
•Giving Agents Access To Information
•Top Reasons For Agent Turnover
•Salaries For Managers
•Recruiting Contact Center Agents
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Outsourcing Videos

Mario Lopez, Transactel
Video Interview: Tim Searcy - CEO, ATA at the ATA Convention
Video Interview: Kathleen Kelly - CEO, Teledirect International
Video Interview: Juan Carlos Lorca, VP Sales & Marketing, Entel Call Center
 View More  

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