The Global Association for Contact Center Best Practices & Networking

Welcome to the Human Resources Channel. This is your place for articles, case studies, news and more to help you recruit, train and retain talent for your center. Don't forget to check out the job center! Also, entering the Top Ranking Performers Awards Program can recognize staff and encourage involvement!

Human Resources Articles •   Improving Staff Retention •   Training In The Contact Center •   Workforce Optimization Technologies •   Training In The Contact Center •   Recruiting Agents/reps in the contact center - Exclusive Interview With Vitor Antunes from Grup…   Human Resources Sponsors TopPlace2Work The TopPlace2Work survey program enables businesses of any size to get unbiased statistica...   Top Ranking Performers Conferences 2010 This event is all about Best Practices from the world's best! Time is a luxury we cannot...   the testfactory The Test Factory is the ‘on demand’ online testing software for creating and managing your...   Global Benchmarking Study of Top Performers If you could look inside the best, award-winning contact centers around the world and see...   If you are interested in being a sponsor click here.  Submit Read More

Human Resources News • Convergys to Hire 118 in Fort Lauderdale Area • Winnipeg 911 Service Inferior: Police • North West Employers’ Hiring Intentions Move into Positive Territory • Time Running Out for 'At Risk' Call Centre Staff • ACC Staff Providing Support to EQC

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Human Resources Case Studies •   Do more with your Recordings •   Home-Based Agents Don't Degrade Quality •   Proximedia •   Frendoc •   Virgin Mobile   Human Resources Research • The Customer No Longer King • US Contact Centers Predict Return To Growth In 2010 After Shedding Over 200,000 Jobs In 2009 • Monitoring Agents • What Do You Measure Agents Against? • Top Reasons For Agent Turnover  Submit Read More      Submit Read More

Human Resources Videos Best Of The Best World Finalists Share Their Awards & Conference Experience Video Interview: Jeff Furst, President & CEO, FurstPerson Video Interview: Jane Owen, Sales Director, Skillsarena Video Interview: Peter Bollenbeck of InVision Software AG   View More

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