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Welcome to the CRM Channel

Welcome to the CRM Channel. This is where you can find everything you need to know about Customer Relationship Management.

CRM Articles

•		Customer Service - Better Or Worse Than 5 Years Ago?
•		Good & Bad Service Providers
•		Are You Ready to Serve the Now Generation?
•		Customer Service Exclusive Interview
•		Customer Service - Exclusive Interview With Jonathan Grant from New Voice Media

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CRM News

•	Internap Enables ecenta's New Hosted Contact Center Solution Driven by SAP
•	Maximizer CRM 11 Team Edition released across Europe
•	NRL to StayinFront with Members: Membership Growth
•	Merkle Sells Minority Stake to Calif. Private Equity Firm
•	Mobiserve Awards Raya International Services for Oracle CRM

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CRM Case Studies

•		NIXXIS
•		Global Response Corporation
•		Vocantas
•		London Borough of Lambeth Council
•		Greene King

CRM Research

•	Watch What Your Customers Are Tweeting About
•	The Customer No Longer King
•	Top UK Retailers Failing to Improve Email Marketing Efforts
•	Methods Used To Capture Customer Satisfaction
•	Companies Are Struggling To Attract And Serve The Millennial Generation