EDITION:GLOBALNORTH AMERICACENTRAL & SOUTH AMERICAUK & IRELANDEUROPEMIDDLE EAST & AFRICA AUSTRALIA & NEW ZEALANDASIA
Contact Center Agent
OVER 122,000 MEMBERS

The Global Association for Contact Center Best Practices & Networking

CHANNELS: Agent Zone Benchmarking CRM HR Outsourcing Performance Quality Technology Telecom Training Workforce Management
Industry Awards
Industry Certification
For Your Center
Conferences & Events
Editorial Features
Forums
Tools & Utilities

Site Map
About this Site
Contact Us


 
 FEATURED SUPPLIERS
on ContactCenterWorld.com this week:

TopPlace2Work

Allnone

OPEX Hosting

Global Benchmarking Study of Top Performers


Click on the company name for more details!



 




Welcome to the Benchmarking Channel



Welcome to the benchmarking channel. If benchmarking is part of your strategy, this is your destination. Articles, case studies and lots of research is available to members.

Benchmarking Research

• The Customer No Longer King
• Top UK Retailers Failing to Improve Email Marketing Efforts
• US Contact Centers Spend Over $12bn Each Year Asking Customers To Identify Themselves
• US Contact Centers Predict Return To Growth In 2010 After Shedding Over 200,000 Jobs In 2009
• Methods Used To Capture Customer Satisfaction
 

Benchmarking Sponsors

TopPlace2Work
The TopPlace2Work survey program enables businesses of any size to get unbiased statistica...
 
Top Ranking Performers Conferences 2010
This event is all about Best Practices from the world's best! Time is a luxury we cannot...
 
Global Benchmarking Study of Top Performers
If you could look inside the best, award-winning contact centers around the world and see...
 
If you are interested in being a sponsor click here.
 SubmitRead More  
 
  

Benchmarking News

•North West Employers’ Hiring Intentions Move into Positive Territory
•The Top Five Banks for Customer Service
•Research and Markets: The Dos And Don'ts Of Hosted Contact Center Implement
•Five9 Named to Inc. Magazine’s Fourth Annual List
•Survey Says That UK PLC Needs To Embrace Benefits Of IT
 SubmitRead More  

Benchmarking Articles

•Benchmarking Your Contact Center Performance
•Are the different channels queued, treated, routed, and reported on by one system or do you use…
•What is the one decision you have made as a leader that has the most dramatic increase in custo…
•If there is one thing you could change in your center in 2010, what would it be and why?
•Measuring Service Levels - How Should You Do It In Your Center?
 SubmitRead More  

Benchmarking Videos

Peter Ryan, Datamonitor In Mexico At IP & ContactForum
Best Of The Best World Finalists Share Their Awards & Conference Experience
 View More  

Login

Username: 
Password: 
Remember Password

Forgot Password?
Become a Member






Ad

OnBrand Advertisement

LATEST MEMBERS

Over 122,486 Members in the contact center, help desk, CRM industry
View members' directory









-Back To Top-

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2010
The Global Support Organization For Contact Center Professionals & the place for information on:
 Contact Center Compliance, Contact Center Consultancy, Contact Center Design, Contact Center Furniture, Contact Center Location, Contact Center Management, Contact Center Message Boards, Contact Center Software, Contact Center Trends, Contact Management, Cost per Call, CRM, Customer Interaction Management (CIM), Customer Measurement, Customer Satisfaction, Dialers, Disaster Recovery, Do Not Call (DNC)