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Welcome to the Agent Zone

Welcome agents and reps! This is your area. We know you provide one of the most valuable roles within the contact center and we want you to share your ideas, opinions and stories with us and other agents/reps!

Agent Zone Articles

•		Live Agents - Will We Ever Totally Replace Them?
•		Benchmarking Your Contact Center Performance
•		Are the different channels queued, treated, routed, and reported on by one system or do you use…
•		What is the one decision you have made as a leader that has the most dramatic increase in custo…
•		If there is one thing you could change in your center in 2010, what would it be and why?

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Agent Zone News

•	Convergys to Hire 118 in Fort Lauderdale Area
•	Winnipeg 911 Service Inferior: Police
•	North West Employers’ Hiring Intentions Move into Positive Territory
•	Time Running Out for 'At Risk' Call Centre Staff
•	Meridian Call Centre Relocating To Best Support Its Customers

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Agent Zone Research

•	Giving Agents Access To Information
•	Top Reasons For Agent Turnover
•	What Areas Are Included In Training For Agents?
•	Bonuses For Agents
•	Features for the Contact Center (ContactCenterWorld.com 2005 Benchmarking Study Excerpt)