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Showing 1 to 10 of 447 Questions
 | Roles
what is the different between supervisor and team leader Tareq Hazboun, Kuwait | Last Update: 4/11/2010 4:49:39 PM |
|  | recording best practice
What are some best practices for disclosures with regard to outbound call recording? Ken Bahl, United States | Last Update: 4/11/2010 4:49:14 PM |
|  | Telemarketing - a good idea?
Hello,
i am new to this site. We are in close talks with a leading US telecom VOIP service provider, and are expecting to close a deal to take up telemareting of their products. I want to understand the difficulty of generating sales during the economic slowdown. Do you suggest that it is a good idea to take up tele-makreting, looking at the current situation in the USA.
thanks srinivas byreddy, India | Last Update: 4/11/2010 4:47:53 PM |
| | Performance standards
Anyone have a great 'inside sales' performance standard templates. Just created a new comp structure and need to tie in performance standards for everyone to follow as well. Tom Wicker, United States | Last Update: 4/11/2010 4:46:54 PM |
| | Outbound calls
I am developing a cost model for a small in house Healthcare Call Center. I have inbound cost per minute, but the executive team wants to charge for outbound calls made as well. The outbound calls are process driven, not necessarily volume driven. How can I allocate a cost to outbound calls made by scheduling agents? Elizabeth Stilwell, United States | Last Update: 4/11/2010 4:46:07 PM |
| | Top 10
Having been in the contact center business for nearly 15 years I am afraid I am getting to hum-drum in my reporting. I have the ability to build everything new as we are merging two areas and I would love to hear from people on what they consider their "Top 10" numbers they like to see on Queue Reports and Agent Reports. Ronald Anderson, United States | Last Update: 4/11/2010 4:45:37 PM |
| | web chat
I would like to implement live chat services for the web sites we design/host for our clients. I'm concerned about a chat request being ignored, (or a phone call dropped, due to chat) given the volatile volume of inbound phones and email. What is the best way to integrate chat requests into the call center work flow? We have 4 agents. Inbound call time can be 20 seconds to 20 minutes, depending on the nature of the call. We support anywhere f Anne Correia, United States | Last Update: 11/19/2009 8:32:05 AM |
| | dead air time
What is considered "acceptable" dead-air time? That is, a customer is on a live call with an agent, and the agent is working the issue but not speaking and not placing the caller on hold. How long is considered TOO long without speaking? terry follmer, United States | Last Update: 11/9/2009 7:48:46 PM |
|  | benchmark
What is the industry benchmark for trainer vs agent ratio? Liesl Petersen, South Africa | Last Update: 7/15/2009 1:24:51 PM |
| | Floor plans
Not sure if the requested information is available, however I am looking for any feedback on floor plans to house a Human Services Service Center or potential problems that we should watch out for when designing the area as noted below. Diane Alvira, United States | Last Update: 7/15/2009 1:24:18 PM |
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